General & Orders
We endeavour to process and dispatch all orders that have been received by 12 noon same day according to your chosen shipping choice. You’ll receiver an email confirmation on order and again once it has been shipped.
Below you’ll find a number of FAQ’s that we hope you’ll find useful, but if you can’t find the answer you’re looking for, please get in touch.
How to get in touch?
What are your opening hours?
Our office and operating hours are Monday to Friday 9am to 5pm. We close on public holidays.
Can I make a order over the phone or just online?
You can order online 24-hours a day, seven days a week and we can take an order over the phone by calling 020 3601 8365 if you prefer during working hours (Monday to Friday 9am to 5pm).
Do you charge for delivery?
Yes, we do, but we offer FREE shipping for orders of £15.00 and over within the UK. We also offer next day courier delivery at a flat fee. All shipping costs are shown with options at checkout and details can been seen here.
Do you offer same day delivery for emergencies?
We are always happy to help our clients and we know that sometimes emergencies happen especially with events and store supplies. If we can help, we will. Get in touch with us by phone Monday to Friday 9am to 5pm on 020 3601 8365.
Do you deliver outside of the UK?
We deliver within the UK and into the EU. For shipping pricing outside of the UK, please see our current pricing here. Costs for shipping will be shown at check out,
When will my order arrive?
Your order will be delivered according to your chosen shipment option at checkout. You will receive an email confirmation from us once your shipment has been dispatched and if you have chosen to use one of our courier services, you will receive a shipment notification from the carrier on dispatch.
Will I get a tracking notification from DPD?
Yes, you will receive, on dispatch, notification and tracking from DPD.
What happens if my order arrives damaged?
Hopefully, your order arrives safely, but sometimes damages along the route happens. Please let us know as soon as possible by emailing us at email@example.com and sending us a photograph of the damage and we’ll ensure our customer service team deal with the problem as quickly as possible. We’re here to help, so get in touch with as soon as possible.
See our T&C’s here regarding damages.
Can I cancel my order?
We hope you don’t want to cancel your order, but recognise sometimes, things change and we are happy to help.
If you have set up an online account, you can log in and cancel befor your order has been processed and dispatched. Alternatively, you can call us on 020 3601 8365 during opening hours (Monday to Friday between 9am and 5pm) or email us at firstname.lastname@example.org as long as the order has not been dispatached.
If your order has been dispatched, then please follow our returns process and T&C’s.
Do you offer click and collect?
Sadly not. We’d love to meet you and all our customers, but as an online business, we’re head down looking after our customers and Keeping Beauty Professionally Clean!
Coupons and special offers
From time to time you’ll receive promotional offers that may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time and our full terms can be viewed here.
You’ll find helpful information on each of our products on their individual product pages including how to use video guides. If you can’t find what you are looking for, the quickest way to get in touch is via our contact form so we can help you with your individual enquiry.
Do you offer a professional and student discount?
Where is The Pro Hygiene Collection® made?
We take great pride in the fact that our founder and creator of The Pro Hygiene Collection®, Antonia Hawke, was resolute in her decision to produce both our formulas and packaging right here in the UK. This decision was made not only to support our own industries and collaborate with some of the most talented experts in the UK, but also to minimise our carbon footprint.
Since the brand’s creation in 2009, we have remained dedicated to manufacturing our core range of products and packaging exclusively in the UK. This commitment is unwavering and will never change. However, in order to maintain our mission of delivering our exceptional products and services to the beauty industry at the best possible cost, we occasionally produce certain eco-disposables and consumables overseas. This decision is purely based on a cost consideration without compromising the quality that we are known for.
By upholding our values of sustainability and quality, we strive to make a positive impact on the beauty industry and the environment. We believe that our dedication to producing in the UK and carefully selecting cost-effective options when necessary allows us to provide the best products and maintain our commitment to high standards but at the best possible price.
Do your products kill bacteria and viruses?
Our range of products has been tested independently to deliver the following certified levels of protection against bacterial and viral infection:
EN1296 antibacterial, EN13697 antibacterial, EN1650 yeasticical/fungicidal., EN13697 yesticidal/fungicidal, EN14476 enveloped virucidal activity including coronavirus.
Have your products been independently tested for your claims?
We work with some of the UK’s leading formulation experts and testing laboratories. The independent tests are based on Europen standard tests (EN) across a range of data sets – from safety to efficacy. The Pro Hygiene Collection® range has passed all the tests set out to meet these standards.
Are your products safe to use?
Keeping your makeup, makeup brushes, sponges and beauty tools bacteria and virus-free not only prolongs their useful working life, but helps for better makeup application whilst keeping your makeup tools hygienically clean. We take our beauty science very seriously, and your protection and safety is the thing we care and obsess about most (it’s also our company name – it’s what we do and who we are).
Are your products vegan?
Yes, The Pro Hygiene Collection® range is vegan and accedited with The Vegan Society.
Are your products tested on animals?
No, our products are not tested on animals and we are accredited by PETA (The People for the Ethical Treatment of Animals), the UK-based charity dedicated to establishing and protecting the rights of all animals.
What does The Pro Hygiene Collection® Antibacterial Makeup Spray do?
Our Quick-dry Antibacterial Makeup Spray is a quick-drying spray that is specially formulated to eliminate bacteria from makeup and hard beauty tools. When you use our spray, it safely sanitises your makeup by killing 99.9% of bacteria within 60 seconds. The best part is that it does not affect the integrity, performance, or packaging of your makeup.
Our Quick-dry Antibacterial Makeup Spray is not just any ordinary spray. It also stops the regrowth of bacteria between uses, ensuring that your makeup stays clean and safe to use. It has been proven to be of professional quality and high-performance, trusted by international beauty brands and makeup artists. Plus, it’s vegan and cruelty-free, so you can feel good about using it.
This spray can be used on a wide range of makeup products, including pressed and loose powders (such as eyeshadow, blusher/bronzer/highlighter/contour, setting powder, brow color, foundation), pigments (loose and pressed), gels and creams (such as eye shadow, blusher/bronzer/contour, concealer, highlighter, eyeliner, lip color, brow colors), lipsticks (bullet and pallet), pencils (lip, eye, brow), false eyelashes, and hard tools and accessories (such as tweezers, eyelash curlers, eyelash separators, scissors, blackhead removers, mixing palettes).
However, please note that our Quick-dry Antibacterial Makeup Spray is not suitable for cleaning and sanitising makeup brushes and applicators. For that purpose, we recommend using our Quick-Dry Makeup Brush Cleaner and our Makeup Brush & Sponge Sanitising Wash, which are specifically designed for those items.
Is your hand gel alcohol based?
Yes, it is and it has a lovely light and subtle lemon grass fragrance. It’s not drying and absobs very quickly.
Is the makeup remover suitable for sensitive skin and eyes?
Yes, our All In One Makeup Remover by The Pro Hygiene Collection® is specifically designed for all skin types and is suitable for sensitive skin and eyes. It’s been independently tested by dermatologists too.
It is a versatile product that can be used on the eyes, lips, and face to remove waterproof and long-wear makeup, including mascara, foundation, eye makeup, and lip stains. Its gentle, alcohol-free formula is super-fast and effective, leaving the skin calm, conditioned, and hydrated without the need for rubbing.
Additionally, it’s one of our most favourite products and a bit of an insider beauty secret. Our founder and creator, Antonia Hawke, developed it with one of the UK’s best formulators as she was fed up of not being able to remove all types of makeup quick and effectively when working as a pro makeup artist, so it really is something special and we LOVE IT.
Our makeup remover is a testament to the high-quality and innovative products we create at The Pro Hygiene Collection® to meet the needs of our clients and consumers, particularly those with sensitive skin and eyes.
How do you use your products? Do you have any online guides or videos?
Absolutely! We understand the importance of simplicity. Our products are specifically designed to be straightforward and hassle-free. After all, what’s the point of a complicated product?
Where can I find information about your products?
You can find all the information you need on our website. Each product has its own dedicated page with useful details and specifications. Be sure to check them out!
Do you have any helpful resources?
We sure do! Our “Useful Info” library has a range of short and informative “how to use” videos. These videos provide step-by-step guidance to ensure you make the most of our products. You can find the library here.
Can I access digital instructions?
Absolutely! In addition to printed instructions that come with our bottles, you can also download digital instructions from our website. This way, you can easily access them.
What's included in your makeup artist hygiene box?
Our Value Makeup Artist Hygiene Box is the ultimate solution for makeup artists, beauty brands, educators, makeup professionals, and students who are looking to maintain the highest standards of hygiene for both their staff and customers.
Here’s what you can expect to find in our Value Makeup Artist Hygiene Box:
Quick Dry Makeup Brush Cleaner: our specially formulated brush cleaner allows you to clean and disinfect your makeup brushes in no time, ensuring that they are ready to use for your next client.
Makeup Sanitiser Spray: the spray is designed to sanitise your makeup products and tools, helping to minimise the transfer of bacteria and keeping your makeup kit clean and hygienic.
Makeup Sponge Shampoo: our sponge shampoo is the perfect solution for keeping your makeup sponges clean and free from bacteria.
Hand Sanitiser: maintain proper hand hygiene with our hand sanitiser, which effectively kills germs and bacteria on the go, ensuring that you and your clients stay protected.
Makeup Remover and Miceller Water Cleanser: a gentle yet effective makeup remover is included in the Value Makeup Artist Hygiene Box to help you effortlessly remove makeup at the end of the day along with our Micellar Water Cleanser.
Eco-Friendly Disposable Makeup Applicators: our box also includes a range of eco-friendly disposable makeup applicators, which are perfect for applying makeup products with precision and hygiene.
Sponges, Tissues, and Biodegradable Surface Cleaner Cloths: we provide a variety of sponges, tissues, and biodegradable surface cleaner cloths to help you maintain cleanliness and hygiene during your makeup application process.
IPA, Surgical Spirit, and Antibacterial Surface Cleaner: the Value Makeup Artist Hygiene Box also includes essential cleaning agents like IPA, Surgical Spirit, and Antibacterial Surface Cleaner, which are effective in keeping your tools, surfaces, and work area sanitized and free from germs.
Our Value Makeup Artist Hygiene Box is conveniently delivered directly to your counter, in-store or school, salon, or even your home. It ensures that you have all the necessary hygiene products, tools, and accessories at hand, enabling you to provide the highest standards of hygiene to your staff and customers at a cost-effective trade/wholesale price.
Can I swap items in the standard hygiene box for other items?
Are the bamboo cotton buds biodegradable?
Yes they are and they are great quality too. We know you will love them.
Press, media & partnerships
For press, media and partnership enquiries and opportunities, please contact our Founder and Marketing & Communications Director, Antonia Hawke at: email@example.com