Security, Privacy & Cookie Policy

Security and privacy policy – GDPR as of 25 May 2018

On 25th May 2018, the new General Data Protection Regulation (DGPR) comes into effect.  Under this new law, European standards in data protection shall align with current technology standards.  This is good news for all individuals who are affected by data processing as it means as company we will take even greater care of your data and we adhere to maintain standards in relation to the security of your personal data.  We have updated our Privacy Notice below in accordance with the the GDPR. What it means for you is further protection of your data; standardisation of the European data protection and; adoption of data proteciton in line with technology changes.

All information is received by us and retrieved using secure technology. In order to provide a safe and secure environment for your personal information we try to use up-to-date technology with a view to protecting that information against loss, misuse or unauthorised alteration. To increase the effectiveness of our safety measures can be enhanced by you creating passwords that cannot be easily accessed, guessed or reproduced by unauthorised persons.
At The Pro Hygiene Collection®, we respect your right to privacy. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information that personally identifies you. In that respect, and whether you are a first time visitor to our web site or a regular user, we take your privacy seriously. Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices.
The information we collect and what we use it for?
The Pro Hygiene Collection® collects personally identifiable information when you register with us and when you use our services.  We ask you for personal data only when it is needed to provide goods or services you have enquired about or asked us to provide or to respond to your requests for information. Our account registration process involves providing us with your name, your company name, your type of business, your address, telephone and e-mail address. We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our web site such as the page visited and the product requested. The Pro Hygiene Collection® uses this information in order to customise the advertising and content you see on our web pages, to fulfil your request for certain products and information, to communicate with you generally and to contact you about special offers, promotions or new products should you wish to opt in to receive such offers.
What information do we share?
There are times when we require to share the information we learn from you with other parties. However, the information we hold on our customers is an important part of our business and we will never sell or rent this information to others. We will not share personally identifiable information about our customers to other companies or people, however, with the exception of the following situations:-
External agents and business partners: we may employ other companies and individuals to perform functions in certain situations on our behalf. Examples of these services and functions include delivering packages, sending postal mail and e-mail, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. These agents and business partners have access to the personal information required in order to perform their specific functions but may not use it for any other purpose.
Promotional offers: other companies may ask us to market their products on our web site. This is not our company policy and we will not do this. You will only receive information from us about your order via email if you have placed an order with us and in the post with your order.  In addition, if you have opted in through our specific sign up to receive news and offers alerts from us, you will receive emails from our HQ. You can unsubscribe to our email offers at at time by either clicking unsubscribe on the email or managing your options through your account. At any time, you can email us at

Compliance with law: we will release personal information on our customers where we are required to by law. We may also exchange other information with other companies and organisations for fraud protection and credit risk reduction if required.

Cookie policy

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can contain is information a user supplies him or her. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways including providing a secure way for us to verify your identity during your visit to our web site and personalising your experience on our web site making it more convenient for you.
Session cookies on our site will

  • remember what is in your shopping basket
  • remember how far you are through an order
  • remember your login details
  • make sure the website looks consistent
  • allow you to share pages with social networks such as You Tube, Facebook, Twitter etc
  • allow you to add reviews.

The Pro Hygiene Collection®, therefore, uses cookie technology to track or record information about visitors to our web site (these cookies are “session specific” and are not used to record personal information or to associate personal information with the use of this web site.) Your privacy and security are not compromised when you accept a cookie from our web site. You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use our service. We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our website. Sending cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your choices and of any orders that you place through our website. We will send you emails from time to time. These emails do not contain cookies. By clicking on the links within these emails, you will be taken to our Site where session cookies will work as above.

“Persistent” cookies

The persistent cookies for our Site analytics and performance will provide us with analysis and statistics (via Google Analytics) on how our website works, including for example which pages are visited, duration of visits, returning customer visits, search keywords you’ve used to come to our Site, etc. These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our Site works, understand what interests our users and measure how effective our Site is. If you want to opt-out of being tracked by Google Analytics, visit the Google Analytics Opt-out page ( and install the add-on for your browser. If you arrive at our Site from a third party site that has referred you (for example, where you clicked on a link) you may have accepted a cookie that will expire after 30 days. This cookie will have been issued by an Affiliate Marketing Organization. The only purpose of this cookie is to report any revenue we earn from you, during that 30-day period, to the Affiliate Marketing Organization, for the purposes of us potentially paying a commission.

Managing cookies

Accepting our cookies is a condition of using the Site. If you do not accept our cookies, we can’t guarantee how our Site will perform for you and it may mean we can’t offer you some services and it may reduce the support we can offer you. Should you wish to disable or block cookies from your internet browser, you can try searching the words “cookies”, “manage cookies” and “block cookies” in the following web pages, for instructions for the major internet browsers used. Alternatively, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. Further information about deleting or controlling cookies is available at and Please note that when you visit our website, we may also log your IP address, a unique identifier for your computer or other access device. If your personal details change, please email us at

List of cookies we collect

The table below lists the cookies we collect and what information they store.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.